Shipping/Shipping Charges:
Customers can receive same day shipping for most orders placed prior to 12 PM CST Monday through Friday. Orders placed after 12 PM CST Monday through Friday are processed and shipped next business day. Orders placed after 12 PM CST on Friday through Sunday are processed for shipment first thing Monday morning.
Free shipping applies to orders shipped within the contiguous 48 states. For orders shipping to Alaska and Hawaii, the customer will be responsible for all shipping charges.
At this time we do not ship internationally.
All shipping charges can be obtained from our UPS shipping charges section during checkout. You can choose any of the shipping delivery options from standard ground to overnight delivery:
- UPS Ground - Prompt, dependable, low-cost ground delivery makes UPS Ground an excellent choice for all your routine shipments. Delivery generally takes 2 to 4 business days depending on your zip code.
- UPS 3 Day Select - Reliable delivery guaranteed by the end of the third business day.
- UPS 2nd Day Air - Guaranteed on-time delivery to all 50 states and Puerto Rico by the end of the second business day.
- UPS Next Day Air Saver - Shipments to residential locations within the Next Day Air Saver area are delivered by end of next business day.
- UPS Next Day Air - Guaranteed delivery by 10:30 a.m., 12:00 noon, or the end of next business day depending on location.
- UPS Next Day Early A.M. - Guaranteed weekday delivery to major cities in the contiguous 48 states by 8:00 a.m. next business day.
If you are unsure which shipping option works best for you, please call our toll free number at 800-310-1819 and we will be happy to assist you.
Our Guarantee To You:
At TheBatteryandScooterStore.com, our return policy is simple. If for any reason you are not satisfied with your battery purchase you may return it within 30 days for a refund, credit or replacement. Any product returned for refund, credit or replacement, must be returned in new condition with all hardware and in the original shipping box. If you return your product within 30 days for a reason that is not our fault, a 15% restocking fee will be assessed and if the free shipping option was selected, our original shipping costs will also be deducted from your eligible refund or credit.
You may cancel your order at anytime without penalty as long as it has not shipped. Please call us at 800-310-1819 and we will advise if your order has shipped or not. If your order has shipped, you may cancel, but you will be responsible for outbound/inbound freight plus a 15% restocking fee for your order.
Most of our products have a 1-year warranty for manufacturing related defects. Our specific product warranties are as follows:
- - Alkaline (AA, AAA, C, D, & 9V) will be replaced if defective out of the box
- - Lithium will be replaced if defective out of the box
- - Super Heavy duty (AA, AAA, C, D, & 9V) will be replaced if defective out of the box
- - AGM batteries carry a 1 year warranty due to manufacturer's defects
- - Gel batteries carry a 1 year warranty due to manufacturer's defects
- - Motorcycle batteries carry a 1 year warranty due to manufacturer's defects
- - Personal Watercraft (PWC) batteries carry a 1 year warranty due to manufacturer's defects
- - ATV batteries carry a 1 year warranty due to manufacturer's defects
- - Motor Scooter batteries carry a 1 year warranty due to manufacturer's defects
- - Snowmobile batteries carry a 1 year warranty due to manufacturer's defects
- - Wheelchair and medical scooter batteries carry a 1 year warranty due to manufacturer's defect
- - Alarm batteries carry a 1 year warranty due to manufacturer's defects
- - UPS batteries carry a 1 year warranty due to manufacturer's defects
- - Rechargeable Battery Packs carry a 1 year warranty due to manufacturer's defects
- - Battery chargers carry a 1 year warranty due to manufacturer's defects
- - Starter Up and Power Up batteries carry a 90 Day warranty due to manufacturer's defects
If a warranty claim is made for a battery where the purchase is more than 30 days old, the customer will be eligible for a replacement battery (assuming a valid warranty claim), but not a refund or credit.
Please note that it is the customer's responsibility to properly maintain their battery purchase. Batteries that are allowed to go into deep discharge because they are not properly maintained will not be covered by warranty. Please keep your battery properly charged in order to protect your warranty and investment.
To return a product, simply call us at 1-800-310-1819 to obtain a Return Merchandise Authorization (RMA) number. When you call for the RMA we will generate shipping instructions and send it to your email address. Any battery shipped back to us without an RMA will be refused and sent back to you at your expense. If the product is being returned due to an issue that is our responsibility, we will arrange for the pickup of the product at our expense. If you are returning the product for a reason that is not our fault, then you (the customer) are responsible for shipping the product back to us at your expense. In the case where you are responsible for shipping the product back to us, we recommend that you use a reliable source such as UPS or the United States Postal Service using Delivery Confirmation.
Once your package arrives to us we will follow-up with the appropriate action requested at the time the RMA was issued. If a credit is to be issued please allow 2-3 days after arrival to process the credit.
Our ultimate goal at TheBatteryandScooterStore.com is to achieve a high degree of customer satisfaction and to make your on-line shopping experience a pleasant experience. If you have an issue with our products or service, please contact us and we will do everything within reason to resolve the issue to your complete satisfaction.